enabling organisation

The core [of VISA] was an enabling organization that existed for the sole purpose of assisting owner-members to do what they wished with greater capacity, more effectively, and at less cost.

Dee Hock, 1999, Birth of the chaordic age, p.190

Time for new stories

We have lost our local, communal stories and destroyed the places for their telling. Nor do we have a new compelling global story or communal places for its telling. The stories now endlessly drummed into us are not our stories. The are the stories those with escalating power and wealth tell to one another. Stories that incessantly pour into us through commercialisation of media and every other aspect of life. They are stories designed to arouse greed in the many to satisfy it in the few. They are stories that appeal to the worst, not the best in us. They are false stories. Deep inside, we no longer believe them. Neither do those who tell them, if the truth be known.

Dee Hock, 1999, Birth of the chaordic age, p.298f

Nothing but an idea

Any organisation ... is nothing but an idea. All institutions are no more than a mental construct to which people are drawn in pursuit of common purpose; a conceptual embodiment of a very old, very powerful idea called community. All organisations can be no more than the moving force of the mind, heart and spirit of people, without which all assets are just so much inert mineral, chemical, or vegetable matter, by the law of entropy steadily decaying to a stable state.

Dee Hock, 1999. Birth of the chaordic age, p.119

hoist with our own petard

The essential thing to remember is not that we became a world of expert managers and specialists, but that the nature of our expertise became the creation and management of constants, uniformity, and efficiency, while the need has become the understanding and coordination of variability, complexity, and effectiveness, the very process of change itself. It is not complicated. The nature of our organisation, management, and scientific expertise is not only increasingly irrelevant to presssing societal and environmental needs, it is a primary cause of them.

Dee Hock. 1999. Birth of the chaordic age, p.57

Community and proximity

Community is not about profit. It is about benefit ... When we attempt to monetize all value, we methodically disconnect people and destroy community.
The nonmonetary exchange of value is the most effective, constructive system ever devised. Evolution and nature have been perfecting it for thousands of millennia. It requires no currency, contracts, government, laws, courts, police, economists, lawyers, accountants. It does not require anointed or certified experts at all. It requires only ordinary, caring people.
True community requires proximity; continual, direct contact and interaction between the people, place, and things of which it is composed.

Dee Hock, 1999, Birth of the chaordic age, p.43

institutional crisis

We're in an accelerating, global epidemic of institutional failure ... [with] organizations increasingly unable to achieve the purpose for which they were created, yet continuing to expand ...
schools that can't teach
universities far from universal
corporations that can neither cooperate nor compete, only consolidate
unhealthy health-care systems
welfare systems in which noone fares well
farming systems that destroy soil and poison food
families far from familial
police that can't enforce the law
judicial systems without justice
governments that can't govern
economies that can't economize ...

Dee Hock - 1999 - Birth of the chaordic age - page 28.

Bottom up leadership

If you look to lead, invest at least 40% of your time managing yourself - your ethics, character, principles, purpose, motivation, and conduct. Invest at least 30% managing those with authority over you, and 15% managing your peers.

If those over whom we have authority properly manage themselves, manage us, manage their peers, and replicate the porcess with those they employ, what is there to do but see they are properly recognised, rewarded and stay out of their way? It is not making better people of others that management is about. It's about making a better person of self. Income, power, and titles have nothing to do with that.

Dee Hock p 70

In my view, we are at that precise point in time when a four-hundred-year-old age is rattling in its deathbed and another struggling to be born. A shifting of consciousness, culture, society and institutions enormously greater than the world has ever experienced. Ahead, the possibility of liberty, community and ethics such as the world has never known, and a harmony with nature, with one another and with the divine intelligence such as the world has ever dreamed.

Unfortunately, ahead lies equal possibility of increasing institutional failure, enormous human and ecological carnage, and regression to even more mechanistic, tyrannical concepts of control, which, in turn, would have to collapse with even more carnage before chaordic institutions could emerge. It matters not a whit whether such regression and tyranny is in the hands of political, commercial or social institutions, or by what ideology we label them. In the end, it will come to the same.

We do not have an environmental problem. We do not have an education problem. We do not have a health care problem, a welfare problem, a political problem, an economic problem, a peace problem or a population problem. At bottom, we have an institutional problem, and until we deal with it we will struggle in vain with the all the symptoms.

Dee Hock

Chaordic we are, chaordic we will remain, chaordic the world is, and chaordic our institutions must become.
Dee Hock

Initiative

Until one is committed there is always hesitancy, the chance to draw back, always ineffectiveness. COncerning all acts of inititative and creation there is one elementary truth the ignorance of which kills countless ideas and splendid plans. The moment one moves, then providence moves too. Multitudes of things occur to help that which otherwise could never occur. A stream of events issues from the decision, raising to one's favour all manner of unforeseen acccidents, meetings, and material assistance which no one could have dreamed would come their way: "Whatever you can do or dream you can, begin it. Boldness has genius, power and magic in it."
W N Murray; The Scottish Himalayan Expedition - last two lines commonly attributed to Goethe

Great ideas come into the world as quietly as doves. Perhaps then, if we listen attentively we shall hear, among the uproar of empires and nations, the saint fluttering of wings, the gentle stirrings of life and hope. Some will say this hope lies in a nation; others in a man. I believe rather that it is awakened, revived, nourished by millions of solitary individuals whose deeds and works every day negate frontiers and the crudest implications of history. Each and every one, on the foundations of their own suffering and joy, builds for all.
Albert Camus - quoted by Dee Hock p310

VISA

Today, before any audience in the world, I can hold a VISA card overhead and ask, "How many of you recognise this?" Every hand in the room will go up. When I ask, "How many of you can tell me who owns it, where it's headquartered, how it operates, or where to buy shares?" a dead silence comes over the room. The audience realses something extraordinary has occurred and they haven't a clue how it happened. Nor, in my opinion should they. The results of the best organisations are apparent, but the structure, leadership, and process are transparent.
Dee Hock - Birth of the Chaordic Age p189

Theology of chaordic organisation

Heaven is purpose, principle and people.
Purgatory is paper and procedure.
Hell is rules and regulations.

Dee Hock describing his theology of chaordic organisation in Birth of the Chaordic Age (p146)

Hope

When an organisation loses its shared vision and principles, its sense of community, its meaning and values, it is already in the process of decay and dissolution ..... Without a deeply held, commonly shared purpose that gives meaning to their lvies; without deeply held, commonly shared, ethical values and beliefs about conduct in purtsuit of purpose that all may trust and rely upon, communities steadily disintegrate, and organisations progressively become instruments of tyranny.
Dee Hock

People deprived of self-organisation and self-governance are inherently ungovernable.
Dee Hock - Birth of the Chaordic Age

from Dee Hock

Without an abundance of nonmaterial values and an equal abundance of nonmonetary exchange of material value, no true community ever existed or ever will. ... When we attempt to monetise all value, we methodically disconnect people and destroy community.

True community requires proximity; continual, direct contact and interaction between the people, place, and things of which it is composed. Throughout history, the fundamental building block, the quintessential community, has always been the family. It is there that the greatest nonmonetary exchange of value takes place. It is there that the most powerful nonmaterial values are created and exchanged. It is from that community, for better or worse, that all others are formed. The nonmonetary exchange of value is the vary heart and soul of community, and community is the inescapable, essential element of civil society.

Birth of the Chaordic Order - page 43